Health & Safety Practices

Your Wellbeing Matters to Us

We hope to make your next stay memorable by ensuring that no detail is overlooked — including protocols to ensure your safety and comfort.

We’re closely monitoring COVID-19 guidelines released by the Center for Disease Control and Prevention (CDC) and the American Hotel and Lodging Association (AHLA), and have updated our already rigorous standards by incorporating additional practices, including the following.

Front Desk

Virtual arrival options, antibacterial hand sanitizer, and face masks are available to our guests upon checking in. All team members are encouraged to wear personal protective gear, including face masks and gloves.

Social Distancing
Guests and team members are advised to practice social distancing when visiting public spaces such as The Indigo Pool, The Rise Coffee Bar, The Watch, The Library, and The Historic Rooftop. The Watch and The Rise will offer limited capacity for seating and food delivery options.
Common Areas

Public spaces are disinfected every two hours and occupancy limit regulations are in place for each location. We have readily available antibacterial hand sanitizer stations and wipes throughout the hotel.

Housekeeping

To limit in-room contact, housekeeping services will be available from 10 am to 4 pm and will only be performed upon request. We ask that guests be vacant from the room when the service is performed.

Room Services

All trash must be placed outside of the rooms by 10 am for daily pick-up. Fresh linen, towels, and amenities will be replaced upon request. Please contact the front desk to request deliveries.

Cancellation Policy

Direct Reservations

The following policy applies to all guests booking their stay directly through the hotel.

Two and three-bedroom residences

Guests may cancel their reservations of all two and three-bedroom residences without any penalties within 30 days. Some restrictions may apply for guests receiving our friends and family rate.

One-bedroom residences

Reservations of one-bedroom residences may be canceled within 7 days without any penalties. If the cancellation is placed outside of this deadline, guests will be charged the first night’s room and tax.

Restoration Insider members

Members of The Restoration Insider program will be exempt from penalties when canceling their reservations up to 72 hours before their scheduled date. If the cancellation is placed outside of this deadline, guests will be charged the first night’s room and tax.

Third-Party Reservations

The following policy applies to all guests booking their stay through a third-party channel.

Two and three-bedroom residences

Guests may cancel their reservations of all two and three-bedroom residences without any penalties within 45 days. Some restrictions may apply for guests receiving our friends and family rate.

One-bedroom residences

Reservations of one-bedroom residences may be canceled within 10 days without any penalties. If the cancellation is placed outside of this deadline, guests will be charged the first night’s room and tax.

HomeAway/VRBO

Guests who book a one-bedroom residence through HomeAway/VRBO may cancel their reservation within 14 days without any penalties. If the cancellation is placed outside of this deadline, guests will be charged 50% of their stay. Hotel Tonight reservations are non-refundable at all times.

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