ADA Accessibility

ADA Accessibility and Property Features

The Restoration Hotel is dedicated to providing exceptional service to our guests including individuals with disabilities.

Our staff on property works hard to ensure all guests have access to accommodations, services and offerings on site, as well as this website. We strive for all our guests and visitors with disabilities to have the ability to make informed decisions regarding their visit here by providing this list below outlining the accessibility on our premises:

Property Accessibility
  • Accessible rooms with mobility features with entry or passage doors and bathroom doors that provide at least 32″ of clear width
  • Accessible public entrance
  • Accessible route from the accessible public entrance to the lobby area
  • Accessible route from the accessible public entrance to the accessible elevator and accessible guest rooms
  • Accessible transportation with advance notice
  • Audible alerts in elevators and audible floor alarms
  • Braille on elevator and room signage
  • Grab bars in our Accessible Studio Suites, but not all
  • Level or ramp entrance into the building
  • Service support animals welcome
  • Visual alarms for hearing impaired in hallways and public areas
Room Accessibility

Please visit The Hotel and The Residences pages for more details on individual room accommodations and accessibility features. You can also call us directly at 843.518.5100.

Website Accessibility

Our commitment to accessibility also extends to this website and providing a digitally accessible platform and information, to the widest possible audience, regardless of technology or ability. We strive to comply with Section 508 and WCAG 2.0 accessibility standards up to level AA. We are actively working to assess and improve the usability and accessibility of our website. These efforts are ongoing. Our team is always open to feedback to improve your experience online, and once you are on property to always properly convey your accessibility and service experience here.

Contact

If you experience any difficulty accessing or navigating our website or have any accessibility-related questions or comments, we are here for you. Please do not hesitate to contact us:

By Phone

Toll Free: 877.221.7202
International: 843.518.5100

By Email
By Mail

75 Wentworth Street
Charleston, SC 29401

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