We have compiled the following information to share answers to our guests’ most Frequently Asked Questions, as well as, share our policies and protocols on property at The Restoration Hotels.
MODIFYING YOUR RESERVATION
Please note that a change in the length or dates of your reservation may result in a rate change or additional fees.
Reservations must be canceled no later than 4pm 3 days prior to the scheduled arrival date to avoid a penalty.
Cancellations inside of 3 days will be charged a penalty of one night’s room and tax.
Check in time at The Restoration Asheville is daily at 4pm; we will do everything possible to have your room ready before you arrive, however we cannot guarantee check ins prior to 4pm. We are happy to hold your luggage at the Front Desk while you enjoy our Community Outlets including The Exchange, The Draftsman, The Observatory, The Library, or The Rise.
Check out time is 11am each day. Late checkouts are subject to the prevailing guest room rate on that date. As with Check In, we are happy to hold your luggage at the Front Desk while you enjoy our Community Outlets including The Exchange, The Draftsman, The Observatory, The Library, or The Rise.
Service animals: always permitted. Non-service animals: One-time fee of $250, per stay / per pet – 2 MAX. 20% of your pet fee will be given back to our local pets through donations to The Asheville Humane Society.
Any damages to the hotel property caused by pets, will be subject to additional changes. All pets must be leashed and with their owners; pets cannot be left in the room alone.
Self-parking is available through city garages adjacent to the property; rates vary by location.
Valet is available at a rate of $28 per vehicle, per night. Valet spaces are limited in availability and are provided on a first come, first serve basis.
The Restoration Hotel is a non-smoking property. Everyone on property must abide by The Restoration Hotel’s smoking policies.
Anyone on The Restoration Hotel premises must abide by the smoking policy and adhere to all applicable governmental laws, rules, and regulations. No forms of smoking (including, and not limited to, e-cigarettes and vapes) are allowed inside of The Restoration Hotel or within twenty-five (25) feet of any entrance. The Restoration Hotel reserves the right to forbid smoking on the premises with any violation of this policy being subject to a smoking fee and/or removal from the property. A non-refundable $250 smoking charge will be added in the event this policy is not adhered to.
Out of respect for our patrons, guests of The Restoration Hotel are asked to observe Quiet Hours on Sunday through Thursday from 10pm to 7am and Friday & Saturday from 11pm to 7am.
Hotel guests and patrons agree to abide by all applicable laws, including, but not limited to federal, state and local laws while on the Hotel premises.
HOTEL TRADEMARK RIGHTS
Guests of The Restoration Hotel should not use the names, logos, trademarks, colors, photographs, or other identifying characteristics of the brand or its affiliates without obtaining prior written approval from The Restoration Hotel for the specified purpose.