Hotel FAQs for The Restoration Charleston & Asheville
Planning a stay at The Restoration? Find answers to common questions about our boutique hotels in Charleston, South Carolina and Asheville, North Carolina, including check-in, parking, pet policies, dining, suites, amenities, direct booking, and local experiences.
About The Restoration Hotel Collection
What is The Restoration Hotel Collection?
The Restoration Hotel Collection is an independent boutique hotel collection with locations in Charleston, South Carolina and Asheville, North Carolina. Each hotel is designed to feel rooted in its destination, with spacious accommodations, thoughtful guest rituals, local dining, and personalized service.
Where are The Restoration Hotels located?
The Restoration Charleston is located at 75 Wentworth Street in downtown Charleston, South Carolina, just off King Street. The Restoration Asheville is located at 68 Patton Avenue in downtown Asheville, North Carolina, close to local restaurants, breweries, shops, galleries, and music venues.
Is The Restoration a boutique hotel?
The Boutique Hotel Experience | Discover True Boutique HospitalityYes. The Restoration is a boutique hotel collection designed for guests who prefer a more personal, design-forward stay. Both properties offer intimate hospitality, spacious accommodations, local character, and experiences shaped by their cities.
What makes The Restoration different from a traditional hotel?
Boutique Hotels vs Chain Hotels: Why Travelers Prefer Boutique StaysThe Restoration combines the comfort of a residential-style stay with the service of a boutique hotel. Guests can enjoy spacious suites, destination-driven dining, thoughtful amenities, and access to a Guest Curator who can help shape the stay with local recommendations.
Reservations, Check-In & Direct Booking
What time is check-in at The Restoration?
Check-in begins at 4:00 PM at both The Restoration Charleston and The Restoration Asheville.
What time is check-out at The Restoration?
Check-out is at 11:00 AM at both hotel locations.
Can I request early check-in or late check-out?
Yes. Early check-in and late check-out may be requested, but they are based on availability. Guests should contact the hotel directly before arrival or speak with the front desk during their stay.
Why should I book directly with The Restoration?
Booking directly through The Restoration gives guests the clearest connection to the hotel team. It also helps with current offers, room details, eligible reservation changes, special requests, and pre-arrival planning.
Can I modify my reservation if I booked directly?
Guests who book directly can contact The Restoration reservations team for help with eligible changes. Modification and cancellation terms vary by rate plan, so guests should review the details of their reservation.
Do you offer hotel packages or special offers?
Yes. The Restoration offers seasonal packages and destination-specific experiences in Charleston and Asheville. Guests can view current offers on the hotel website or contact the hotel directly for details.
Booking Direct vs. Online Travel Agencies
Is it better to book directly with The Restoration or through an online travel agency?
Booking directly with The Restoration is usually the best option for guests who want the most accurate room details, current offers, direct hotel support, and easier help before arrival. Online travel agencies can be useful for comparing hotels, but booking direct gives guests a clearer connection to the hotel team.
What are the benefits of booking directly with The Restoration?
When guests book directly with The Restoration, they can access current hotel offers, communicate directly with the property, and get help with eligible reservation changes, special requests, room preferences, dining questions, and arrival details. Booking direct also helps ensure the hotel team has the most complete reservation information.
Can I get a better rate by booking directly?
The Restoration may offer direct booking rates, seasonal packages, or exclusive hotel offers through its official website. Rates and promotions can vary by date, property, and availability, so guests should compare the official hotel website before booking elsewhere.
Are cancellation policies better when booking directly?
Cancellation and modification policies vary by rate plan, dates of stay, and offer type. However, when guests book directly, it is often easier to contact the hotel team for help understanding eligible changes or cancellation options.
Why do travelers use online travel agencies?
Online travel agencies can be helpful for comparing hotels, browsing rates, and seeing multiple options in one place. They are often used during the research phase of travel planning.
What should I know before booking through an online travel agency?
When booking through an online travel agency, guests should carefully review the cancellation policy, payment terms, room type, taxes, fees, and included amenities. Some reservation changes may need to be handled through the third-party booking site rather than directly through the hotel.
Can The Restoration modify a reservation made through an online travel agency?
Some changes to third-party reservations may need to be handled through the online travel agency where the booking was made. Guests who booked through a third party should review their confirmation details or contact the booking provider for modification and cancellation rules.
When should I book directly with The Restoration?
Guests should book directly when they want the most accurate hotel information, current offers, help with special requests, and direct communication with the hotel team. Booking direct is especially helpful for special occasions, group travel, room preferences, extended stays, and guests comparing Charleston and Asheville accommodations.
The Restoration Charleston FAQs
Where is The Restoration Charleston located?
The Restoration Charleston is located at 75 Wentworth Street in downtown Charleston, South Carolina. The hotel is steps from King Street and close to restaurants, shops, historic sites, galleries, and cultural attractions.
Is The Restoration Charleston near King Street?
Yes. The Restoration Charleston is located just off King Street, one of Charleston’s most popular areas for shopping, dining, nightlife, galleries, and walkable exploring.
Does The Restoration Charleston have suites with kitchens?
Yes. The Restoration Charleston offers residential-style suites, including select accommodations with full kitchens. This makes the hotel a strong option for extended stays, family travel, group trips, and guests who prefer more space than a traditional hotel room.
Does The Restoration Charleston have a rooftop pool?
Yes. The Restoration Charleston has a rooftop pool reserved for registered overnight guests. It is one of the hotel’s signature amenities and offers a quiet place to relax above downtown Charleston.
Does The Restoration Charleston have a rooftop restaurant?
Yes. The Watch Rooftop Kitchen & Spirits is located at The Restoration Charleston. The restaurant offers rooftop dining, cocktails, and views of the Charleston skyline.
Is The Restoration Charleston good for families?
Yes. The Restoration Charleston works well for families because of its spacious accommodations, central downtown location, and residential-style suites. Select suite layouts offer more room to spread out than a standard hotel room.
Is The Restoration Charleston good for extended stays?
Yes. The Restoration Charleston is well suited for extended stays thanks to its spacious suite layouts, select full kitchens, and walkable downtown location near King Street.
Does The Restoration Charleston have a coffee shop?
Yes. The Rise Coffee Bar is located at The Restoration Charleston and serves coffee, tea, pastries, and light bites.
How can I contact the front desk at The Restoration Charleston?
You can call 843.518.5100 to reach our front desk, guest services or personal concierge. You can also reach them by email at: concierge@therestorationhotel.com
The Restoration Asheville FAQs
Where is The Restoration Asheville located?
The Restoration Asheville is located at 68 Patton Avenue in downtown Asheville, North Carolina. The hotel is close to restaurants, breweries, shops, galleries, music venues, and local attractions.
Is The Restoration Asheville in downtown Asheville?
Yes. The Restoration Asheville is located in downtown Asheville, making it easy for guests to explore the city’s food, craft beer, art, music, and shopping scene.
Does The Restoration Asheville have suites?
Yes. The Restoration Asheville is an all-suite boutique hotel. Suites offer more space than a traditional hotel room and are designed for a comfortable stay in downtown Asheville.
Do the suites at The Restoration Asheville have kitchens?
No. The Restoration Asheville offers spacious suites, but the suites do not include full kitchens. Full residential-style suites with kitchens are available at The Restoration Charleston.
Does The Restoration Asheville have a rooftop bar?
Yes. The Observatory is the rooftop bar at The Restoration Asheville. Guests can enjoy cocktails, dining, and views of downtown Asheville and the Blue Ridge Mountains.
Does The Restoration Asheville have a fitness center?
Yes. The Restoration Asheville has a 24-hour fitness center with cardio equipment, free weights, and Peloton bikes.
Is The Restoration Asheville near the Biltmore Estate?
The Restoration Asheville is located in downtown Asheville and is a convenient drive from the Biltmore Estate. Guests can contact the Guest Curator for help planning transportation, timing, and local recommendations.
Is The Restoration Asheville good for couples?
Yes. The Restoration Asheville is a strong choice for couples looking for a boutique hotel with spacious suites, rooftop cocktails, downtown walkability, and access to Blue Ridge Mountain experiences.
How can I contact the front desk at The Restoration Asheville?
You can call 828.220.0368 to reach our front desk, guest services or personal concierge. You can also reach them by email at: concierge@therestorationhotel.com
The Restoration Charleston vs. Asheville
What is the difference between The Restoration Charleston and The Restoration Asheville?
The Restoration Charleston is located near King Street and offers residential-style suites, select full kitchens, The Watch Rooftop Kitchen & Spirits, The Rise Coffee Bar, and a rooftop pool. The Restoration Asheville is an all-suite boutique hotel in downtown Asheville with The Observatory rooftop bar, The Watch, The Draftsman, and a 24-hour fitness center.
Which The Restoration hotel has a rooftop pool?
The rooftop pool is located at The Restoration Charleston. The Restoration Asheville does not have a pool, but guests can enjoy rooftop views from The Observatory.
Which The Restoration hotel has full kitchens?
Select suites at The Restoration Charleston include full kitchens. The Restoration Asheville offers spacious suites, but they do not include full kitchens.
Which The Restoration hotel is best for a mountain getaway?
The Restoration Asheville is best for guests looking for a downtown Asheville hotel with Blue Ridge Mountain access, rooftop cocktails, breweries, hiking, art, music, and local dining.
Which The Restoration hotel is best for a historic city getaway?
The Restoration Charleston is best for guests looking for a boutique hotel near King Street, historic Charleston, rooftop dining, shopping, coastal experiences, and walkable downtown exploring.
Parking, Transportation & Airport Access
Does The Restoration offer parking?
Yes. The Restoration offers parking options at both hotel locations. Parking details and pricing vary by property, so guests should review the hotel’s current parking information before arrival.
Does The Restoration Charleston offer valet parking?
Yes. The Restoration Charleston offers valet parking with unlimited in-and-out privileges. Guests should check the hotel’s current parking rate before arrival, as rates may change.
Does The Restoration Asheville offer valet parking?
Yes. The Restoration Asheville offers valet parking for hotel guests. Guests should review the current parking rate before arrival or contact the hotel directly for the most up-to-date details.
How far is The Restoration Charleston from Charleston International Airport?
The Restoration Charleston is located in downtown Charleston, approximately a 20 to 30-minute drive from Charleston International Airport (CHS), depending on traffic.
How far is The Restoration Asheville from Asheville Regional Airport?
The Restoration Asheville is located in downtown Asheville, approximately a 20 to 30-minute drive from Asheville Regional Airport (AVL), depending on traffic.
Does The Restoration offer transportation?
Yes. The Restoration offers complimentary Jeep transportation within a 2-mile radius of each property, based on availability. Guests can contact the hotel before arrival or speak with the Guest Curator for help with local transportation, nearby recommendations, and destination planning.
Pet-Friendly Hotel Policies
Is The Restoration Hotel pet-friendly?
Yes. The Restoration welcomes well-behaved dogs at both The Restoration Charleston and The Restoration Asheville. Pet policies, fees, and size limits may vary, so guests should review the current policy before booking.
Are dogs allowed at The Restoration Charleston?
Yes. The Restoration Charleston welcomes dogs under the hotel’s pet policy. Guests should contact the hotel directly for the most current pet fee, size limit, and number of pets allowed.
Are dogs allowed at The Restoration Asheville?
Yes. The Restoration Asheville welcomes dogs under the hotel’s pet policy. Guests should confirm the current pet fee, size limit, and policy details before arrival.
Are there pet-friendly areas near The Restoration?
Yes. Both hotel locations are close to walkable areas where guests can enjoy time with their dogs. The Guest Curator can help recommend nearby parks, walking routes, and pet-friendly local spots.
Dining, Rooftops & Restaurants
Does The Restoration have restaurants?
Yes. The Restoration offers destination-specific dining at both hotel locations. The Restoration Charleston is home to The Watch Rooftop Kitchen & Spirits and The Rise Coffee Bar. The Restoration Asheville is home to The Watch, The Observatory, and The Draftsman.
What dining options are available at The Restoration Charleston?
The Restoration Charleston offers The Watch Rooftop Kitchen & Spirits for rooftop dining and cocktails, along with The Rise Coffee Bar for coffee, tea, pastries, and light bites.
What dining options are available at The Restoration Asheville?
The Restoration Asheville offers The Watch, The Observatory rooftop bar, and The Draftsman. Guests can enjoy a mix of dining, cocktails, rooftop views, and relaxed gathering spaces.
Does The Restoration offer breakfast?
Yes. The Restoration offers a signature breakfast basket experience for hotel guests. Details may vary by property, so guests can contact the hotel for current breakfast information.
Can non-hotel guests visit the restaurants?
Yes. Restaurant access may be available to both hotel guests and local visitors, depending on the venue, hours, and availability. Guests should check the individual restaurant pages or contact the restaurant directly.
Does The Restoration have rooftop dining?
Yes. The Restoration Charleston offers rooftop dining at The Watch Rooftop Kitchen & Spirits. The Restoration Asheville offers rooftop cocktails, dining, and mountain views at The Observatory.
Suites, Rooms & Accessibility
Does The Restoration offer suites?
Yes. Both The Restoration Charleston and The Restoration Asheville offer spacious suites. The Restoration Charleston includes residential-style suites, while The Restoration Asheville is an all-suite boutique hotel.
Which suites have kitchens?
Select suites at The Restoration Charleston include full kitchens. The Restoration Asheville suites do not include full kitchens.
Are accessible rooms available?
Yes. Accessible accommodations are available at The Restoration. Guests should contact the hotel directly before booking to confirm availability and choose the room type that best fits their needs.
Can I request a specific room or suite?
Yes. Guests may request a specific room type, suite style, location, or preference when booking. Requests are based on availability and are not guaranteed unless confirmed by the hotel.
Are connecting rooms available?
Connecting or nearby room options may be available depending on the property, room type, and dates of stay. Guests traveling with family or groups should contact the hotel directly for assistance.
Guest Experience & Amenities
What is the Guest Curator at The Restoration?
The Guest Curator is The Restoration’s concierge-style service. The Guest Curator can help guests plan local experiences, dining, transportation, special occasions, and destination recommendations in Charleston and Asheville.
Does The Restoration offer local recommendations?
Yes. The Guest Curator team can help guests discover restaurants, shops, galleries, outdoor activities, cultural attractions, and local experiences in Charleston and Asheville.
Does The Restoration offer wine and cheese?
Yes. The Restoration offers a wine and cheese welcome experience for hotel guests. Availability and timing may vary by property, so guests should confirm details with the hotel.
Does The Restoration have a fitness center?
The Restoration Asheville has a 24-hour fitness center. Guests staying at The Restoration Charleston can contact the hotel team for current fitness and wellness recommendations nearby.
Does The Restoration offer Wi-Fi?
Yes. Wi-Fi is available for hotel guests at both The Restoration Charleston and The Restoration Asheville.
Is The Restoration good for special occasions?
Yes. The Restoration is a strong choice for birthdays, anniversaries, romantic getaways, family trips, wedding weekends, and celebratory stays. Guests can contact the hotel before arrival for help with special requests.
Meetings, Groups & Events
Is The Restoration good for group travel?
Yes. The Restoration can accommodate leisure groups, wedding guests, corporate retreats, and special occasion travel in Charleston and Asheville. Group options vary by property and availability.
Does The Restoration host meetings or private events?
Yes. The Restoration offers meeting and event options in Charleston and Asheville. Guests can submit an inquiry through the hotel website or contact the events team directly for details.
Can The Restoration help with corporate retreats?
Yes. The Restoration can help with corporate retreats, offsite meetings, and group travel in both Charleston and Asheville. Each destination offers a different setting, from coastal city experiences in Charleston to mountain and outdoor experiences in Asheville.
Can wedding guests stay at The Restoration?
Yes. The Restoration is a boutique hotel option for wedding guests visiting Charleston or Asheville. Room block availability and group rates may vary by date and property.
Gift Cards, Policies & Support
Does The Restoration offer gift cards?
Yes. The Restoration offers gift cards that can be used for eligible hotel stays, dining, or experiences, depending on the terms of the gift card. Guests should review the current gift card details before purchasing.
What is The Restoration’s cancellation policy?
Cancellation policies vary by rate plan, booking channel, property, and dates of stay. Guests should review the terms of their reservation or contact the hotel directly for help.
Who should I contact if I have questions before my stay?
Guests can contact The Restoration directly before arrival for help with reservations, special requests, dining, transportation, accessibility questions, or local recommendations.
How do I contact The Restoration Charleston?
Guests can contact The Restoration Charleston directly by calling the Charleston property. The hotel team can assist with reservations, arrival details, dining, parking, and local recommendations.
How do I contact The Restoration Asheville?
Guests can contact The Restoration Asheville directly by calling the Asheville property. The hotel team can assist with reservations, arrival details, dining, parking, amenities, and local recommendations.
Still Have Questions?
Our team is here to help. Contact The Restoration before your stay for help with reservations, special requests, local recommendations, dining, parking, accessibility needs, and destination experiences in Charleston or Asheville.
