Privacy Policy
The Restoration Hotel is dedicated to providing an exceptional hotel experience.
PRIVACY POLICY
Last Updated: January 5, 2026
The Restoration Hotel Collection takes the confidentiality of your personal information seriously. This Privacy Policy describes our information-gathering and dissemination practices for this website.
By accessing or using this website, you agree to the terms of this Privacy Policy and consent to the collection and use of information as described herein. If you do not agree to the terms of this Privacy Policy, please do not access or use this website.
AMENDMENTS
We may modify or amend this Privacy Policy at any time. Any changes will be effective immediately upon posting on this website. Material changes will be posted conspicuously. Where required or appropriate, users will be notified of updates via email.
NON-U.S. USERS
The Restoration Hotel Collection is a North Carolina and South Carolina limited liability company. Our products and services are provided from and based in the United States.
Any personal information you provide will be transferred to and maintained in records located in the United States. If you do not consent to this transfer, do not accept this Privacy Policy or otherwise use this website.
OWNERSHIP OF INFORMATION
The Restoration Hotel Collection retains ownership of any information collected through this website and may collect, use, and disclose such information unless prohibited by this Privacy Policy or applicable law.
In the event of a change in control, reorganization, merger, or sale of assets, any information owned or controlled by The Restoration Hotel Collection may be transferred to a successor entity, which will continue to comply with the terms of this Privacy Policy.
PERSONALLY IDENTIFIABLE INFORMATION
What We Collect, How We Use It, and How It Is Shared
You may browse this website without providing personally identifiable information. We collect such information only when you voluntarily provide it, including when you:
Subscribe to our email newsletter
Enroll in a loyalty program (eBites)
Make an online purchase
Request additional information or services
The information we may collect includes, but is not limited to:
Contact information (name, email address, telephone number, mailing address)
Shipping information
Payment information
Other information necessary to fulfill your request
You may choose to provide additional information, which we will collect and use as provided.
How We Use This Information
We use personally identifiable information to:
Respond to your inquiries and requests
Provide products or services you request
Communicate with you regarding transactions or service-related matters
If you opt in to receive marketing or promotional communications, we may use your information for those purposes. You may opt out at any time by clicking the “unsubscribe” link in our emails, without penalty.
Sharing of Personal Information
We do not sell, rent, or loan your personally identifiable information to third parties.
We may share information with trusted third-party vendors who assist with payment processing, website hosting, marketing services, analytics, and other operational needs. These parties are authorized to use your information only as necessary to provide services on our behalf.
We may also disclose information if required by law, or if we believe such disclosure is necessary to protect our rights, the operation of this website, or the safety of others.
NON-PERSONALLY IDENTIFIABLE INFORMATION
What We Collect and How We Use It
You may browse this website anonymously. We may, however, passively collect non-personally identifiable information through standard technologies.
Analytics
We use third-party analytics services, such as Google Analytics, to collect information about website usage. This data helps us understand traffic patterns and improve website performance, structure, and content.
Cookies
We use cookies to enhance functionality and improve your experience. Cookies are small data files stored on your device that help us understand how visitors interact with our website.
Cookies may be used to:
Track website usage and page popularity
Remember preferences or form information
Support remarketing and advertising efforts
Most browsers accept cookies automatically, but you may adjust your browser settings to refuse cookies. Disabling cookies may affect your experience on this website.
If you clear cookies and later revisit the website, new cookies may be placed on your device.
Web Beacons
Web beacons (also known as pixel tags or clear GIFs) are small graphics embedded in webpages or emails that help track usage patterns and measure engagement. These may be used by us or our marketing and analytics partners.
IP Addresses
We log IP addresses for administrative and analytical purposes only. IP addresses are not linked to personally identifiable information.
AGGREGATED INFORMATION
We may aggregate personally identifiable information so that it no longer identifies you individually. Aggregated data may be used to improve our services, website content, and overall user experience.
RETARGETING AND BEHAVIORAL ADVERTISING
As you browse our website, advertising cookies may be placed on your device to help us understand your interests. Our advertising partners, such as AdRoll, may display retargeted advertisements based on your interaction with our website.
These technologies do not collect personal information such as your name, email address, or phone number.
You may opt out of targeted advertising by visiting: www.networkadvertising.org/choices
Opting out will not affect your ability to use our website.
CREDIT CARD INFORMATION
We do not store or process credit card information directly. All payments are processed through third-party payment providers that comply with PCI-DSS standards.
CHILDREN’S PRIVACY
This website is not directed to children under the age of 13. The Restoration Hotel Collection does not knowingly collect personal information from children under 13.
SECURITY
We restrict access to personal information to employees and service providers who need it to perform their duties.
We use industry-standard security measures, including SSL encryption, to protect personal information. While no system can be guaranteed secure, we take reasonable steps to safeguard data. In the event of a data breach, we will notify affected individuals as required by law.
ACCESS AND CORRECTION
You may request updates or corrections to your personal information by accessing your eBites profile or contacting us as outlined below.
THIRD-PARTY WEBSITES
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
DO NOT TRACK
We currently do not respond to browser “Do Not Track” signals due to technical limitations.
CHOICE AND CONTROL
We may send you service-related communications that are necessary for transactions or account management. You may opt out of non-essential marketing communications at any time using the unsubscribe link provided.
PRIVACY RIGHTS (CALIFORNIA RESIDENTS)
California residents have rights regarding their personal information, subject to legal exceptions.
These include the right to:
Know what personal information is collected and shared
Request a copy of personal information collected in the prior 12 months
Request deletion of personal information
Not be discriminated against for exercising privacy rights
To exercise these rights, please contact us using the information below. We may verify your identity before fulfilling requests.
California Civil Code §1798.83 also permits residents to request information regarding disclosures for direct marketing purposes.
CONTACT INFORMATION
The Restoration Hotel Collection
Email: frontdesk@therestorationhotel.com
Charleston
75 Wentworth Street, Charleston, SC 29401
Phone: 877.221.7202
Asheville
68 Patton Avenue, Asheville, NC 28801
Phone: 855.568.6800
