Guest Reviews for The Restoration
What Guests Are Saying About The Restoration
At The Restoration, every stay is shaped by thoughtful service, residential-style comfort, and a sense of place that feels deeply connected to the destination. From Charleston’s King Street energy to Asheville’s mountain-city charm, our hotels are designed for guests who want more than a standard stay.
Read what recent guests have shared about their experience at The Restoration in Charleston and Asheville.
All reviews![]()
Tripadvisor
Booking
Yelp
ExpediaExcellent4.76771 reviews
4.7Excellent6771 reviews
Excellent4.51017 reviews
4.5Excellent1017 reviews
Excellent4.72837 reviews
4.7Excellent2837 reviews
Excellent9.3202 reviews
9.3Excellent202 reviews
Good4.2206 reviews
4.2Good206 reviews
Excellent9.72509 reviews
9.7Excellent2509 reviewsPosted on Expedia![]()
faith4 days ago10.0Verified
I enjoyed my 3 night stay at this centrally located apartments/hotel w/ concierge services. The front of house staff were very welcoming & helpful w/ any inquiries. Special mention to Cathy & Matthew who provided wonderful service. The rooms are spacious and on a par w/ a luxury hotel. I also loved the jeep service to ferry you around within a 2 mile radius. Lovely place, will definitely return. ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Expedia![]()
David4 days ago10.0Verified
Great hotel, loved the downstairs bar, shuttle service was much appreciated. Highly recommend the Restoration for your stay in Asheville! ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Google![]()
Hannah Benfield6 days agoTrustindex verifies that the original source of the review is Google.
Zach at the front desk is the absolute best! He took care of us even in the middle of the night even offered to bring our door dash to our room! That’s hospitalityPosted on Expedia![]()
Ladan6 days ago10.0Verified
Awesome is the best way to describe this hotel. We really enjoyed staying here and it was one of the highlights of our 6 days road trip ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Expedia![]()
Kathy7 days ago10.0Verified
Large spaces. Beautiful location and LaSharia was extremely kind and helpful to us during our stay. ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Google![]()
Marylee C8 days agoTrustindex verifies that the original source of the review is Google.
There was a bit of a hiccup at check-in, however, the desk clerk apologized greatly and even had the GM come and talk with us. He also went up to make sure the room was ready before sending us up again. I love the boutique feel of the hotel. You can tell it’s been thoughtfully renovated. As a wheelchair user, I do wish the room was larger or had less in it so that it wasn’t so challenging to maneuver. This is probably because we were put in a 2 Queen room. They apparently didn’t have a roll in shower in a King. That seems pretty silly, but if we had to choose between sharing the same bed and struggling a little to get around in the room or me being able to shower, well, that option was clear. (Editing to add that I just looked at my booking reserved an ADA King suite specifically. This room was not a suite and not a king. I’m knocking it down by a star because though its not a big deal for most people, it makes a big difference in my comfort as a wheelchair user to end up in a room smaller than I need and because paying for a suite should get me a suite.) The social hour was unexpected and very nice. I chatted with another couple who was very nice. The breakfast basket was… interesting. It was a pice of fruit and a biscuit with jam. My husband went down to eat in the restaurant and I got a breakfast sandwich from the coffee bar instead. We were in town for a friend’s concert, which was easy enough to walk/roll to. There are a lot of homeless in the downtown area, which made me a bit sad. Overall, a nice stay. We’d definitely stay again.Posted on Expedia![]()
David8 days ago10.0Verified
Spacious and luxurious rooms. First class all the way ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Google![]()
Emily Eischeid8 days agoTrustindex verifies that the original source of the review is Google.
We had an absolutely wonderful stay at The Restoration in Charleston. The hotel is beautiful, thoughtfully designed, and has such a great atmosphere, but what truly made our experience exceptional was the hospitality. Matthew and AJ, in particular, went above and beyond and provided some of the best customer service we’ve ever experienced. They were incredibly welcoming, attentive, and genuinely made us feel taken care of throughout our stay. It’s rare to find that level of service, and they truly made our experience that much more special. Housekeeping was also fantastic, we received a handwritten note when our linens were refreshed which was such a nice touch. The only downside was our experience when retrieving our luggage upon departure. Lashara (spelling) directed us to use the service entrance and load our own bags onto a luggage cart, which felt unusual and out of place given the otherwise elevated level of hospitality throughout the hotel. It was an unexpected end to an otherwise fantastic stay. Overall, we can’t recommend The Restoration enough, and the exceptional service from Matthew, AJ and housekeeping made a lasting impression on us. We would absolutely stay here again.Posted on Expedia![]()
Judith9 days ago8.0Verified
The Restoration is well located, we were able to walk to the sights we wanted to see in Charleston. The accommodations were great, the sitting area and kitchenette very useful and comfortable. Free breakfast delivered to our door was an unexpected treat. ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Expedia![]()
Regina11 days ago10.0Verified
Everything was amazing, from the employees, the hotel its unique and beautiful and the location couldnt be better. I loved that they left something in our doorstep every morning like croissants, quiche, yogurt, and fruit. Im totally coming back ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Expedia![]()
Rayleigh11 days ago10.0Verified
Fantastic hotel! I can’t wait to come back! ☺cleanliness, staff & service, amenities, property conditions & facilities+1Posted on Expedia![]()
Melvin11 days ago10.0Verified
The decor and theme were great. Loved the downstairs bar and bartender - very accommodating! The room was clean and loved the breakfast picnic basket. Easy checkout and valet service ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Expedia![]()
Mickey12 days ago10.0Verified
Great room and location. ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Expedia![]()
Abhilasha12 days ago10.0Verified
Modern and very clean ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Expedia![]()
Peter13 days ago10.0Verified
Fantastic room, we were in the residence for our honeymoon and it felt like a home away from home. All the staff were super friendly and helpful, from taking us in the jeep to the waterfront, to helping us at 539 ☺cleanliness, staff & service, amenities, property conditions & facilitiesPosted on Google![]()
Alyssa Nicole17 days agoTrustindex verifies that the original source of the review is Google.
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Meg Fitzgerald18 days agoTrustindex verifies that the original source of the review is Google.
Incredible spot to stay! Can't beat the convenient location - walking distance to plenty of shopping, tours, and more. We were upgraded to a 2 bedroom apartment and the room was amazing.Posted on Google![]()
Sheri Turner21 days agoTrustindex verifies that the original source of the review is Google.
We had a wonderful stay at this hotel. The staff is very warm and welcoming, and the hotel is beautiful. Our room was large, well appointed and extremely comfortable. The bed was firm which was great. We loved the small touches such as the wine and cheese hour each evening and the warm cookies at night. The bread basket delivered each morning was great. The in room coffee was delicious and strong. We also loved the pool on the fifth floor. The hotel was in a great location downtown on a quiet street. We would recommend this hotel highly. It was hard to leave it!+2Posted on Google![]()
Alvin Stone22 days agoTrustindex verifies that the original source of the review is Google.
Posted on Tripadvisor![]()
Louise25 days agoVerified
Great stay for downtown Asheville! My husband and I stayed here while attending a concert a the Orange Peel. We loved eating having a roof top drink and enjoying the DJ during cocktail hour in the lobby. There are so many thoughtful details at The Restoration...the picnic basket breakfast, local coffee in the room, attention to detail all throughout the hotel. Also, the customer service was above and beyond and we were very well taken care of. Downtown is a little loud on the weekends, so request a room in the quieter areas of the hotel if that might bother you. We would absolutely stay here again and hope to find a reason to soon.Posted on Tripadvisor![]()
David B25 days agoVerified
Southern Hospitality at its Best Loved our stay. The hotel is unique, and it had everything I needed. It was centrally located to all the best restaurants and stores. The accommodated any special requests. They have a jeep to take you anywhere within two miles. My room was amazingly large. Evening drinks on the room top bar-restaurant was fun. The woman at the front desk was amazing as was the waiter we had throughout the weekend. Unfortunately, I not good with names.Posted on Tripadvisor![]()
jamesdn202627 days agoVerified
Comforting & Location Overall the hotel was like living in a nice loft apartment. Very cozy. The location was great. Walked everywherePosted on Yelp![]()
Chad C.27 days agoVerified
This hotel is nice and affordable. The morning baskets are a nice touch . Beds are comfortable. The only problem I have is the food in the cafe. They food made us both ill . Who burns eggs ? The biscuit came out super dry and hard as a rock . I asked for cooked waffle and it came out doughy. Worst hotel cafe if been to so far.Posted on Tripadvisor![]()
LightPacker57411129 days agoVerified
Great getaway Location is perfect! Central to a lot of sites and restaurants. Our studio was very clean, large and was equipped with a very handy kitchenette. We will definitely come back.Posted on Google![]()
Danielle D33 days agoTrustindex verifies that the original source of the review is Google.
We stayed here to visit colleges in Charleston and USC. It is so ridiculously close to College of Charleston AND the shopping on King Street. On top of that, we encountered some of the nicest people who work there- thank you for the hospitality you graced us with, it made our stay that much more enjoyable. The room was a suite, which looked like an apartment and so well thought out. There were so many nicely thought out touches and I would absolutely, definitely stay here next time I’m in Charleston. Thank you again for an amazing stay.+1Posted on Google![]()
Megan Jackson34 days agoTrustindex verifies that the original source of the review is Google.
Our experience at this hotel was an absolute 10/10. From start to finish, the staff and hospitality blew us away.The incredible service started before we even arrived. Kaitlyn, the guest curator, reached out via email with fantastic local recommendations and things to do. She was incredibly helpful and quick to respond to all our questions. Once we arrived, the outstanding service continued: - The Valet Team (Rick, Matt, Seth, and Neil): These guys went above and beyond daily. They were super friendly, helpful, and hands-down the most punctual valet employees we have ever experienced. - Ana at the Front Desk: She was remarkably kind and helpful during our interactions. - The Entire Crew: almost every single staff member we encountered was lovely and radiated a great, chill vibe. The amenities really set this place apart. While the breakfast baskets are simple, they are a wonderfully thoughtful touch. The local Jeep transportation and the daily social hour are both absolutely phenomenal perks that made our trip extra special. To top it all off, the rooms are incredibly comfortable and spacious. We had a perfect stay and cannot recommend this hotel enough!Posted on Tripadvisor![]()
Todd T36 days agoVerified
Restoration Loved the breakfast baskets and the great service.Posted on Tripadvisor![]()
Inspire0937376519941 days agoVerified
Amazing Dinner with my Galpals The Watch was such an amazing spot for dinner with my girlfriends! Love the atmosphere, our server, our amazing host, Amani, she recently excelled in making our experience amazing! Zoe was such amazing and attentive server, she really made our experience 1 of 1, and truly knew how to make a customer happy! She definitely has 3 new regulars on her hands. 10/10 Will be back VERY soon.Posted on Tripadvisor![]()
Cody T42 days agoVerified
Charleston experience Great location and service. Coffee shop is a mustPosted on Tripadvisor![]()
Teresa K42 days agoVerified
Couples getaway The Restoration “killed” it on service and hospitality! Had a great stay and made great memories. Thank you!Posted on Google![]()
Robert V. House43 days agoTrustindex verifies that the original source of the review is Google.
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Golfzzzz43 days agoVerified
One of the Best I have stayed at many of the best hotels within the Americas and Europe and I would put this property in my Top Ten (maybe Five)! The guestrooms (huge) and public areas are beautiful, creative and unique. It feels like staying in a 65 room concierge "level" hotel. with its afternoon wine and crudité and the basket with fruit, muffins and yogurt outside your room each morning is very much appreciated. Staffing (especially Anna Makey) is great and the location is perfect if looking for a very upscale downtown hotel. Only one issue that some may consider a problem are the homeless in the park across the street.Posted on Google![]()
Ashstin Smith45 days agoTrustindex verifies that the original source of the review is Google.
This place is hidden gem! Will be back! Everything is fabulous not one complaintPosted on Google![]()
Ralph Suarez45 days agoTrustindex verifies that the original source of the review is Google.
No safe in room restaurant so so.Posted on Tripadvisor![]()
maxinegrandison46 days agoVerified
Great experience Great location, great experience and great service. I would definitely stay here again. I would also recommend it as a great place to stay if you are in the Asheville area.Posted on Tripadvisor![]()
G H47 days agoVerified
Another Fantastic Stay! We love The Restoration Charleston! This was our 4th or 5th stay with them. We love the property, the location and especially the staff. Lashara and Kathy are truly incredible to work with. We will 100% be staying with them again!Posted on Tripadvisor![]()
Michael G48 days agoVerified
Wonderful family stay in great location Our first visit to Charleston was special thanks to The Restoration. The staff’s hospitality was exceptional, especially LaSharra at the front desk and Matt, the guest curator, who ensured our comfort. Traveling with our baby, we appreciated the crib and thoughtful touches like the breakfast basket. They also professionally handled our rental car issue. The accommodations were clean, spacious, and beautifully located in the heart of Charleston, making it easy to explore. The Restoration was the perfect introduction to Charleston, and we’ll definitely return!Posted on Booking![]()
David65 days ago10.0Verified
Best hotel we have stayed in America ☺Great hotel lovely location and great staffPosted on Yelp![]()
Kris F.91 days agoVerified
Great location - excellent service - the little extras make ya feel special- because you are! Parking onsite is worth the price. Deck and pool deck very nice and relaxing.Posted on Booking![]()
Heidi94 days ago10.0Verified
☺I loved the pool, comfortable bed, & the breakfast basket!!!Posted on Booking![]()
Ruth97 days ago7.0Verified
beautiful hotel with some room for improvement ☺The location is good in terms of centrality to shops, restaurants and cultural activities.The room was tastefully designed as is the commons area of the lobby / lounge and restaurant. The floor plan and furnishings are well organized. I love the fact that a clothing steamer is in the room (best way to de-wrinkle clothing). The slippers and bathrobe are also appreciated. On the first morning (but not thereafter) a basket of fruit , cheese and pastry is left outside the door. Nice touch! The vanity desk is very useful and attractive, and the "ring" lighting is quite flattering. There is also a full size mirror which is very useful, and a decent about of space for clothes and luggage. The bed and the pillows are very comfortable and feel cloud-like. The shower has decent water pressure and the bathroom is well equipped (except for the poor amount of hooks). The valet parking set up is very convenient and the valet staff as well as the front desk staff are excellent. I also had an excellent experience with the concierge (Kaitlyn) whose assistance more than made up for any glitches of the overall hotel experience. ☹Precisely because it is so central better soundproofing should be provided so that one doesn't have to hear the street noise so clearly from the room. The walls are also fairly thin so if you happen to have a neighbor (as I did) who doesn't understand how to speak in a normal volume voice or how to avoid constantly banging up against the shared wall, you will suffer as a result. The bathroom only had one hook (on which the bathrobe was hung) so there are no handy places to hang your towel or clothes when showering. Odd. The outlet at the vanity desk is so close to the desk top that you can not plug in certain kinds of electronics (like my Dyson hair straightener) because the plug is too bulky and runs up against the desk top. These details should be more thoughtfully designed -- just an inch more of height above the desk surface would have made all the difference. The television remote control is probably the cheapest one on the market, which is surprising for a "nicer" hotel. The buttons stick or are otherwise non-responsive. It takes forever to bring up the guide, change a channel, adjust the volume -- these things should not be so time consuming, and with a better remote control they wouldn't be. The coffee pot is not so easy to do correctly even though there are instructions provided. It would be nice to have an espresso making option or at least speedier coffee room service. This is minor, but the door sign indicating that you want room service or want to be left alone is all monochromatic brown in color, so it can not be easily read from a distance. I am not sure if that is related to the fact that someone knocked on our door despite the fact that we had the do not disturb option faced outward, but from a design perspective, it doesn't make sense for these signs to be so hard to read from any distance (we had to hold it up to our face to make sure we understood which side was which).Posted on Booking![]()
Kristin115 days ago10.0Verified
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Brian135 days ago9.0Verified
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Ismelda142 days ago10.0Verified
Would definitely return again. Friendly staff, great food, great and complimentary breakfast basket. From Valet to check ☺Friendly staff, beautiful property. Spacious room.Posted on Booking![]()
Mccracken184 days ago10.0Verified
ExcepcionalPosted on Yelp![]()
94corduroy J.191 days agoVerified
Great location, big room, breakfast basket every morning, free non-alcoholic drinks in the mini bar. Downstairs had a game room and bar - all the games were free except for bowling (which was broken)Posted on Yelp![]()
Monica H.209 days agoVerified
Such a wonderful place ! The food and the staff are amazing . This is definitely a place to goPosted on Yelp![]()
Danelle B.216 days agoVerified
Had a great stay last night. Fantastic location but parking costs what you might expect, $30 valet only. That was fine except for when they retrieved something from the back of our vehicle and didn't close it back all the way...leaving everything else in our vehicle accessible. The room was a great sleep and convenience. Shower was nice! Although a couple of the showers were cold. We wanted to wait for the breakfast basket but it hadn't arrived by 8:30 and we were ready to get on the road. The Watch was dead last night but the service and food were great. Recommend! The Rise this morning had limited items but I would expect that at a hotel coffee. The weird thing was my husband watched the guy slid his butt across to get behind the counter. No thanks. Recommend The Restoration? Definitely.Posted on Yelp![]()
Jamie H.228 days agoVerified
Amazing front check in Complimentary ride to dinner Basket of breakfast goodies @ door..YES pls! Ive stayed all over CHS hands down the BEST!+4Posted on Booking![]()
Shirlene244 days ago10.0Verified
ExcepcionalPosted on Yelp![]()
Christian R.252 days agoVerified
Highly recommend. Very nice and spacious rooms. Great bar and restaurant. They also have a nice basement pub with games etc - would be good for those traveling with kids. Great location in the heart of AVL.Posted on Booking![]()
Funkhouser258 days ago9.0Verified
Very nice, will be back. ☺ Spacious and clean room with great location in the city. A lot of great food and shops within walking distance. The art and books were my favorite decorative touch. The entire staff was super polite and accommodating, they gave great recommendations for places to eat/things to do. The morning breakfast delivery every morning was nice. ☹ The thermostat in the room was pretty outdated/difficult to work for such a nice hotel.+1Posted on Yelp![]()
Gail F.273 days agoVerified
Omg, from the time we arrived the Bell hop came right out and helped load our luggage and helped me out of car as sidewalk was icy!!! The room fabulous , breakfast delivered at our door, 2 bars, a bowling alley , video games free!!! Drinks fabulous omg!!!every employee is nicer then the next, so welcoming!!!Posted on Booking![]()
Adeel297 days ago10.0Verified
ExcepcionalPosted on Booking![]()
Linda298 days ago10.0Verified
ExcepcionalPosted on Booking![]()
Sarah325 days ago9.0Verified
True luxury comfort~ ☺ This is akin to a large boutique hotel! I travel quite often but found that there were many extra special details that made it comfortable and welcoming. The choice of dining venues is excellent. ☹ Sending a little breakfast basket is a cute idea but skip the cold egg fritata thing and replace it with a fluffy biscuit or muffin.Posted on Yelp![]()
Kim D.325 days agoVerified
The hotel is in an excellent location. The aesthetic is amazing. It feels like you are in Europe. It's so comfortable, as well as being elevated and classy. You can walk to everything in downtown Asheville! We had a rental car and the is Valet is $30 day with in/out privileges. Staff is friendly and welcoming. The terrace room was great for two adults! The terrace overlooks a small park. The bed was not very comfortable, too firm for me. Everything is low flow, shower pressure not great. But the decor and housekeeping services are wonderful ! I appreciated the basket of breakfast items every morning and the in-room coffee as well as wine/snacks for social hour in the evening. If you want a hotel that is not basic choose the Restoration! I believe it's pet friendly too as I saw many dogs.+6Posted on Yelp![]()
Chris M.338 days agoVerified
We really enjoyed a recent three night stay at the Restoration. We stayed in a Studio Suite, which was a fairly spacious room with modern amenities, a fridge with complimentary beverages, small sink and comfortable furnishings. They don't advertise it much, but the complimentary picnic breakfast each morning was a nice touch, as was the daily happy hour. Their restaurant on the top floor is open all day, which we stopped by for late night drinks and snacks. We didn't take advantage of it, but they also have a couple of bikes, as well as a hotel Jeep that the staff will drive you around within a few miles of the hotel. The staff were very friendly, the location is walkable to all things downtown - overall, it's a great place to stay in Charleston that has plenty of character.Posted on Yelp![]()
Jordan B.347 days agoVerified
This hotel gets 5-stars from me! Located in Asheville, it boasts a very boutique feel and has great features. From the rooms, to the meeting areas, to the restaurant and game room...it's a one stop shop! Highly recommend staying here if you have the chance to visit Asheville!+1Posted on Yelp![]()
James S.353 days agoVerified
I'm not sure where to begin. This place, top to bottom, is phenomenal! We arrived on a Friday afternoon to a bustling hotel. Matthew, from valet, greeted us with a big smile and immediately made us feel welcomed. Our room was spectacular. The marble shower was definitely the highlight. The room was more than enough space for the two of us. Housekeeping did a wonderful job every morning. The hotel was hosting a couple of weddings during the weekend so we weren't able to enjoy everything. The Draftsman Bar in the basement is a very cool spot. We joined one of the wedding parties and had a blast bowling and playing the arcade games. Sadly, all good things must come to an end. We absolutely loved Restoration! We will definitely make a return trip in the future.Load moreVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
About The Restoration Charleston
The Restoration Charleston is a boutique hotel rooted in the heart of the city’s historic district, designed for travelers who want to experience Charleston beyond the expected.
Housed within thoughtfully restored buildings, the hotel blends residential-style accommodations with modern hospitality. Spacious suites, open gathering spaces, and locally inspired dining invite guests to settle in rather than rush through.
Because Charleston rewards those who linger, The Restoration Charleston offers an experience that unfolds slowly. Whether exploring nearby neighborhoods, connecting with local creatives, or enjoying unhurried mornings, each stay feels intentional, warm, and distinctly Charleston.
About The Restoration Asheville
The city’s creative energy and mountain surroundings shape The Restoration Asheville. Designed as a modern retreat, the hotel offers space to unwind, explore, and reconnect.
With thoughtfully designed accommodations, multiple dining experiences, and rooftop views overlooking downtown Asheville, the hotel serves as both a gathering place and a place of escape.
Here, days move at a different pace. Guests can explore local art, food, and nature, then return to spaces designed for comfort and connection. It’s an Asheville stay that feels relaxed, inspiring, and effortlessly authentic.
- Daily Breakfast Basket delivered quietly to your room each morning, stocked with elevated basics to start the day with ease.
- Personalized Concierge Service (Guest Curator) your local guide who helps shape your stay, from dining reservations to hidden-gem experiences.
- On-Property Jeep Transportation (2-Mile Radius) complimentary transportation to anywhere within a two-mile radius, so you can explore nearby neighborhoods, dining, and attractions.
- Daily Wine + Cheese evening ritual designed for slowing down, connecting, and easing into the night.






